Privacy Policy
Privacy Policy Information

1. Introduction

UltraCare Clean (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website:
https://ultracareclean.ae/ or use our services.

By using our website, you agree to this policy.

2. Information We Collect

We collect information to provide and improve our services.

2.1 Personal Information

  • Name
  • Phone number
  • Email address
  • Service address/location

2.2 Service & Booking Information

  • Type of service requested
  • Appointment details
  • Special instructions

2.3 Technical Data

  • IP address
  • Browser type
  • Device information
  • Website usage data

3. How We Use Your Information

We use your information to:

  • Provide and manage cleaning services
  • Process bookings and customer requests
  • Communicate confirmations and updates
  • Improve website performance and user experience
  • Send offers and promotions (only with consent)
  • Comply with legal obligations

4. Sharing of Information

We do not sell or rent your personal data.

We may share your data with:

  • Internal staff and cleaning teams
  • Payment processors and service providers
  • Legal authorities when required by law

All parties are required to keep your data secure.

5. Data Retention

We keep your data only as long as necessary:

  • Active customers → for ongoing service delivery
  • Past customers → for record-keeping and support
  • Legal requirements → as required by UAE law

6. Cookies

We use cookies to:

  • Enhance your browsing experience
  • Analyze website traffic
  • Improve our services

You can disable cookies through your browser settings.

7. Data Security

We take appropriate measures to protect your data:

  • Secure hosting systems
  • Encrypted data transmission (SSL)
  • Limited access to personal data

However, no system is completely secure.

8. Your Rights

You may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent
  • Object to certain uses of your data

To make a request, contact us at: